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DEARHEART DESIGNS WILL BE CLOSED UNTIL FURTHER NOTICE
How do I know what size to order?
If the bracelet does not fit, can it be resized?
When can I expect to receive my purchase?
Do you ship outside the United States?
How do I take care of my jewelry?
What is your privacy policy?
What is your return/exchange policy?
Q: How do I know what size to order?
How do I know what size to order?
A:
Bracelets that are 7 1/4 inches long fit the average person. To obtain an accurate measurement, take a soft measuring tape and wrap it around your wrist over the wristbone. Be sure not to wrap too tightly! If you do not have a measuring tape, you can easily wrap a piece of string around your wrist and then use a ruler to measure it. I would suggest adding an inch to your measurement when placing your order.
Q: If the bracelet does not fit, can it be resized?
If the bracelet does not fit, can it be resized?
A:
Yes, it can be resized. There is a $5.00 resizing fee.
Q: When can I expect to receive my purchase?
When can I expect to receive my purchase?
A:
I personally create each piece based upon your specifications. I ask for 5 days to create your request plus time to ship the package. It will take approximately one week to receive your purchase.
Christmas orders:
Orders need to be placed by December 4 to guarantee delivery before Christmas Day (shipping with USPS Priority Mail). Orders placed from December 5-12 will require USPS Express Mail delivery option to ensure receipt before December 25th.
Q: Do you ship outside the United States?
Do you ship outside the United States?
A:
Yes, I will ship outside the United States, with the exception of Australia. I cannot ship to Australia due to their customs policy prohibiting silver and gold jewelry from coming into the country. If you wish to learn more, you may visit the following link: http://www.pe.usps.gov/text/Imm/immicl/immiclab_012.html
*Dearheart Designs is not responsible for custom taxes that may incur outside the United States.*
Q: How do I take care of my jewelry?
How do I take care of my jewelry?
A:
I believe that the best way to care for your jewelry is simply to use lukewarm water and a mild dish soap to clean them. You may use a soft toothbrush to briefly and gently rub them and then dry them with a paper towel. Do not let your jewelry soak in water because it may affect the beading wire. Also, using jewelry cleaners can harm the finish of the silver beads. Lastly, I would suggest your store your jewelry in a dry place, such as a jewelry box or ziploc bag.
Q: What is your privacy policy?
What is your privacy poilcy?
A:
Dearheart Designs does not sell, trade or share any client information with any other person, organization, or business. You will not receive SPAM mail as a result of ordering through me.
Q: What is your return/exchange policy?
What is your return/exchange policy?
A:
Of course I hope you will be pleased with your purchase. However, should you wish to return or exchange your purchase, please do so within 14 days of receipt. I will provide you with a full refund of the item price (excluding all shipping charges).
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